flagEnglish
  • flagArabic
  • flagBangla
  • flagEnglish
logo

Frequently Asked Questions

Shipping FAQ

How long does shipping take?

Shipping times vary based on your location and the shipping method you choose. Typically, domestic orders take 3-7 business days, while international orders may take longer.

Do you offer international shipping?

Yes, we offer international shipping to select countries. Please check our shipping policy for more details.

Can I track my order?

Yes, once your order has shipped, you will receive a tracking number via email to monitor its progress.

Returns and Exchanges FAQ

What is your return policy?

We accept returns within 30 days of purchase. Items must be in their original condition and packaging.

How do I initiate a return?

To initiate a return, please contact our customer service team with your order number and reason for the return.

Can I exchange an item?

Yes, exchanges are allowed within 30 days of purchase. Please follow the same process as for returns.

Payment FAQ

What payment methods do you accept?

We accept all major credit cards, PayPal, and Apple Pay.

Is my payment information secure?

Yes, we use industry-standard encryption to protect your payment information.

Can I change my payment method after placing an order?

Unfortunately, once an order is placed, we cannot change the payment method. Please contact customer service for assistance.